Isah Abdullahi
Aspiring ICT & Cybersecurity Professional
Kaduna North, NG.About
Highly motivated young professional with a National Diploma in Cooperative Economics & Management, complemented by recent certifications in Cyber Security, IT Essentials, and Ethical Hacking. Eager to leverage strong computer application skills, foundational cybersecurity knowledge, and proven customer service capabilities in an ICT, cybersecurity, or tech support role. Committed to contributing to organizational growth through dedicated problem-solving and continuous skill development.
Work
Tiddo Security Limited
|Customer Care Service One Year Industrial Training (I.T)
Kaduna North, Kaduna State, Nigeria
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Summary
Managed customer inquiries and complaints, providing timely support and maintaining positive relationships during a one-year industrial training program.
Highlights
Managed diverse customer inquiries and resolved complaints efficiently, enhancing service delivery and user satisfaction.
Provided timely and accurate support, disseminating essential service information to improve customer understanding and experience.
Cultivated positive customer relationships, contributing to improved service response times and fostering customer loyalty during an industrial training period.
Education
Kaduna Polytechnic
→
National Diploma (ND)
Cooperative Economics & Management
Government Day Secondary School
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Senior Secondary School Certificate (SSCE)
Secondary Education
Abdullahi Memorial Academy
→
Primary School Certificate
Primary Education
Languages
English
Hausa
Certificates
Cyber Security – Digital for All Challenges
Issued By
Digital for All Challenges
Cyber Security – 3MTT Program
Issued By
3MTT Program
IT Essentials (English)
Issued By
Cisco Networking Academy
Ethical Hacking
Issued By
Cisco Networking Academy
Skills
Microsoft Word
Microsoft Word.
Microsoft Excel
Microsoft Excel.
Computer Basics
Computer Basics.
Customer Service
Customer Service.
Communication Skills
Communication Skills.
Cybersecurity Fundamentals
Cybersecurity Fundamentals.
Problem Solving
Problem Solving.
Analytical Thinking
Analytical Thinking.
Teamwork
Teamwork.
IT Skills
IT Skills.
Community Engagement
Community Engagement.
Interests
Technology & Cybersecurity
Reading about technology, Cybersecurity, Business management, Learning new software, IT skills.
Problem Solving & Analytical Thinking
Problem-solving challenges, Analytical thinking.
Community Service & Volunteering
Community service, Volunteering.
Sports & Teamwork
Football, Sports activities, Teamwork activities.
References
Idris Babayo Saidu Gumau
Retired Manager, Stanbic IBTC Bank, +2347034161901